Shipping policy

Shipping Policy – ROHO CASA

At ROHO CASA, we strive to deliver your orders quickly, safely, and transparently. Please read our shipping policy to understand how we manage deliveries for both stocked items and project imports.

1. Delivery Areas

We currently deliver within the Cape Town region and surrounding areas.
For deliveries outside Cape Town, please contact us for a custom shipping quote.

2. Delivery Times

In-Stock Essentials & Daily Hospitality Goods
- Dispatched within 24–48 hours.
- Delivered in 2–5 business days within the Cape Town region.
Locally Produced Items (e.g., bed bases, tables, headboards)
- Production and delivery within 10 business days.
Project & Custom Imports
- Lead time: 8–12 weeks, depending on order size and shipping schedules.
- Customers will be updated regularly on expected delivery dates.

3. Delivery Costs

Cape Town region: Flat delivery fee calculated at checkout, depending on order size and weight.
Large-scale project orders: Quoted individually based on volume, distance, and handling requirements.

4. Order Tracking

Once your order is shipped, you will receive a shipping confirmation email with delivery details.
For project imports, we provide regular status updates throughout the shipping process.

5. Delivery Conditions

Please ensure someone is available to receive the goods at the agreed delivery time.
For bulky items (e.g., doors, panels, mattresses), ground-floor delivery is included. Additional handling (stairs, lifts, etc.) may require prior arrangement.

6. Damages & Returns

All shipments are carefully packed and inspected before dispatch.
If your order arrives damaged, please report it within 48 hours of delivery with photos, so we can resolve the issue.
For more details, please refer to our Return & Refund Policy.

7. Questions

If you have any questions about shipping, or if you require a custom delivery arrangement, please contact us at:

info@rohocasa.co.za